At RunAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven video sales training platform and related services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in courses, contact us, or use our services. This may include:

• Personal identification information (name, email address, phone number)
• Payment information (processed securely through third-party providers)
• Learning progress and course completion data
• Communications with our support team
• Technical information about your device and internet connection
• Usage patterns and preferences within our platform
• Professional information and job titles
• Company information and industry details
• Video content created using our platform
• Feedback and survey responses
• Social media profile information (when you connect accounts)
• Location data (with your consent)
• Biometric data for authentication (where applicable)
• Marketing preferences and communication history

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Personalize your learning experience
• Monitor and analyze trends and usage patterns
• Comply with legal obligations
• Develop new features and services
• Send marketing communications (with your consent)
• Prevent fraud and ensure platform security
• Generate anonymized analytics and reports
• Conduct research and development activities
• Provide customer support and technical assistance
• Enforce our terms of service and other policies
• Facilitate social features and community interactions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To service providers who assist us in operating our platform
• To comply with legal obligations or protect our rights
• In connection with a business transfer or acquisition
• To prevent harm to the rights, property, or safety of RunAI, our users, or the public
• With professional advisors such as lawyers, bankers, auditors, and insurers
• To enforce our terms of service or other agreements
• For fraud prevention and risk assessment
• With analytics and advertising partners (in aggregated form)
• To regulatory authorities when required by law
• In emergency situations to protect user safety
• With your employer (for enterprise accounts)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Multi-factor authentication and access controls
• Employee training on data protection practices
• Secure data centers with physical access controls
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols
• Third-party security audits and certifications
• Network monitoring and intrusion detection systems
• Secure software development lifecycle practices
• Data loss prevention technologies
• Regular security awareness training for staff
• Vulnerability management and patch procedures

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability in machine-readable format
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with supervisory authorities
• Request restriction of processing in certain circumstances
• Receive information about data breaches affecting your data
• Opt out of automated decision-making and profiling
• Request information about third parties who have access to your data
• Update your privacy preferences at any time

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy. We use various types of cookies including essential, performance, functional, and marketing cookies to provide and improve our services.

7. Third-Party Services

Our platform may integrate with third-party services such as payment processors, analytics providers, and educational tools. These services have their own privacy policies, and we encourage you to review them. We carefully vet our third-party partners to ensure they maintain appropriate data protection standards.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including the use of Standard Contractual Clauses and adequacy decisions where applicable.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The length of time you use our services
• Legal obligations and regulatory requirements
• Dispute resolution and enforcement of agreements
• Business operational needs
• Security and fraud prevention
• Legitimate business interests
• User preferences and consent
• Data minimization principles
• Statutory limitation periods
• Industry best practices

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly and notify parents or guardians as required by law.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, use, and share, and the right to delete personal information we have collected from you. You also have the right to opt out of the sale or sharing of personal information.

12. European Data Protection Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge complaints with supervisory authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also provide additional notice such as email notifications.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: